RETURN POLICY
Last updated
November 03, 2022
Thank you for your purchase. We hope you are happy with your
purchase. However, if you are not completely satisfied with your purchase for any reason, you may return
it to us for
a full refund, store credit, or an exchange
. Please see below for more information on our return policy.
All returns must
be postmarked within
seven (7)
days of the
purchase date. All returned items must be in new and unused condition, with all original tags and labels
attached.
To return an
item,
please email customer service at
info@hexmos.com
to obtain a Return Merchandise
Authorization
(RMA) number. After receiving a RMA number,
place the item securely in its original packaging
and include your proof of purchase, then
mail your return to the following address:
Return shipping charges will be paid or reimbursed by us.
After receiving
your return and inspecting the condition of your item, we will process your
return or exchange
. Please allow at least
seven (7)
days from
the receipt of your item to process your
return or exchange
.
Refunds may take 1-2 billing cycles to appear on your credit card
statement, depending on your credit card company.
We will notify you by email when your return has been processed.
For defective or damaged products, please contact us at the contact details
below to arrange a refund or exchange.
QUESTIONS
If you have any questions concerning our return policy,
please contact us at:
info@hexmos.com